Today we’re proud to announce that we’re launching our killer new mobile website that’s fully optimized for the iPhone. No longer are our iOS users at the mercy of Apple. The frustration of not having a mobile app for TrapCall is finally over. Our new mobile site isn’t a crippled web version riddled with compromise. This is everything previously found in our banned iPhone app — and more!
Our new mobile site gives users easy access to their call logs, blacklist, voicemail, voicemail transcriptions, Caller ID name and address data, and important account settings.
Remember, TrapCall works on ANY phone and NO APP IS NEEDED to use TrapCall. We’re confident that our new mobile website is exactly what users have been requesting and everyone will want to use this site…even Android users! We also make it easy for iPhone users to save the site to their home screen, making it look and feel just like a native app.
TrapCall’s new mobile site is available at m.trapcall.com from any phone or tablet.
As a TrapCall user you have a right to know what’s going on with TrapCall and why we’re no longer available in the iPhone App Store. Until now, we’ve kept fairly quiet about the app’s status, while crossing our fingers and submitting six subsequent updates to Apple in an attempt to resolve any concerns they have over our app. We’ve spoken to the developer relations people at Apple numerous times now. We believe we’ve followed through with every “suggestion” they’ve made. Yet, we still have not been able to get TrapCall re-approved for the App Store, even though TrapCall remains 100% legal.
At this point, it’s hard for us to decipher what’s really going on with the TrapCall app within Apple. We get the impression that Apple just doesn’t appreciate or understand TrapCall and the benefit we provide to our users, law enforcement, and even the US mobile carriers. TrapCall is more than a tool. To some, it’s peace of mind and security. Let’s elaborate that to Apple!
We think our best chance of getting back in the App Store relies on YOU. User feedback matters to Apple, so let your voice be heard by signing our online petition at Change.org. Your signatures and comments will be sent directly to the folks at Apple for review, once we reach our signature goal.
We’re 100% confident that TrapCall is an invaluable privacy and security tool that not only deserves to be in the App Store, but deserves to win Apple’s respect for the positive impact it has on peoples lives. We just need your help opening Apple’s eyes to this fact.
If you’re interested in the details, here’s a complete rundown of TrapCall’s history with Apple, so you can better understand what we’ve been dealing with.
- March 2010: Development of our TrapCall iOS app officially begins.
- August 31, 2010: TrapCall is submitted to the Apple App Store. We pop champagne. We end up hearing nothing for over 3 months.
- December 8, 2010: We finally receive a callback from Apple’s developer relations, telling us their legal team requests more information about TrapCall and how the service operates legally.
- December 15, 2010: Our legal counsel sends the requested information to Apple’s legal team. We hear nothing for another 3 months.
- March 19, 2011: Out of nowhere, we receive an email that TrapCall has finally been approved for the App Store.
- March 31, 2011: TrapCall’s iOS app launches in the US App Store.
- January 5, 2012: TrapCall launches in Canada and we add the app to the Canadian App Store.
- February 15, 2012: We receive a call from Apple’s developer relations letting us know of updates we need to make to the TrapCall app and also that their legal team is now re-examining TrapCall. We immediately update the app, submit the update, and remove TrapCall from the Canadian App Store.
- April 2, 2012: Apple pulls TrapCall from the App Store.
- May 30, 2012: Rejected – Apps must comply with all legal requirements in any location where they are made available to users.
- July 10, 2012: Rejected — The app misleads users to think that it can block unwanted calls.
- July 31, 2012: Rejected — The app claims to “trick” and stop unwanted incoming calls. This functionality is not appropriate for the App Store.
- August 13, 2012: Rejected — The app misleads users to think that it can block incoming phone calls.
- August 28, 2012: Rejected — The app misleads users to think that it can block incoming phone calls.
- September 8, 2012: Rejected — We found that your app contains content – or facilitates, enables, or encourages an activity – that is not legal in all the locations in which the app is available and could be misleading to users, which is not in compliance with the App Store Review Guidelines.
Even after all this, the good news is that we’re not giving up. Ever. We’ll continue to do everything we can to bring TrapCall back to the App Store, because we truly believe TrapCall is something every iPhone user should have the right to have access to.
So you’ve been a TrapCall customer for some time now and you managed to download the TrapCall iPhone app from the App Store before it was removed by Apple. You’re probably wondering “how can I keep the app on my phone when I upgrade to a new iPhone in the future?” It’s a very common question we’ve been getting, along with “how can I restore TrapCall’s app once it’s backed up to my iTunes?” If you’re already backing up your iPhone to your computer, you should be good to go. If not, or if you now use iCloud to backup your iPhone, this blog post is for you!
We’re here today to tell you that it’s incredibly easy to backup your TrapCall app to iTunes on your computer, so even if you get a new iPhone in the future, you can always keep the TrapCall app installed on your phone! All you need to do is plug in your iPhone to your computer, open iTunes, right click on your iPhone in the left-hand side menu, as seen in the image above, and click Transfer Purchases.
This will backup TrapCall’s iPhone app to iTunes on your computer, where it can easily be restored in the future. If you’re a TrapCall subscriber, we strongly recommend you following these steps to make sure that you can install TrapCall on your shiny new iPhone 5 when it’s released, or if anything happens to your current iPhone.
Lately we’ve been getting a lot of questions from iPhone users on how they can restore TrapCall to their new iPhone, now that the TrapCall app is temporarily unavailable from the App Store. There’s good news! If you backup your iPhone to iTunes, it’s really simple.
Step 1: Once your iPhone is plugged in to your computer, select your iPhone from the list on the left hand side of iTunes.
Step 2: Click the “Apps” button at the top of the main iTunes window to bring up the list of apps available in your iTunes library.
Step 3: Scroll down until you find TrapCall in the list of apps. Once you’ve found it, check the box to add it to your iPhone.
Step 4: Click the “Apply” button in the bottom right hand corner of iTunes to apply the changes and, voila, the TrapCall app will be on your iPhone!
Note: If you only backup your iPhone through iCloud, you won’t be able to restore TrapCall.
It pains us to write to you today to let you know that, unfortunately, TrapCall is discontinuing its Canadian support. While demand for TrapCall in Canada was never as high as the demand we see here in the US, this had little to do with our decision, which overwhelmingly had to do with the Canadian carriers and the Canadian Radio Television and Telecommunications Commission (CRTC).
In Canada, it was made clear early on that TrapCall was not welcomed, even though we were operating legally under the same laws that enable us to operate in the U.S., where we’re embraced by people, and also by the carriers. Carriers in the U.S. go so far as to refer their customers to TrapCall when they’re having problems with harassing calls or cyber stalking. Carriers in Canada, on the other hand, would rather protect the identity of their customers who place harassing blocked calls and stalk others over the phone. They’d rather try to stifle innovation, keep their prices high, and their features minimal, than to give their customers what they really want.
It was a hard decision, but we’ve decided to pull the plug on Canada today. To everyone in Canada, we’re sorry we can no longer offer TrapCall for your carriers. We’re also sorry that you don’t have a more competitive, innovative and embracing, wireless market. If you’re upset, we ask you to make your opinion known and contact your carrier and the CRTC. We’d also like to say thank you to all the U.S. carriers for allowing us to work together peacefully.
If you’re having problems with blocked calls, and you’re in Canada, still feel free to reach out to us for advice. It’s the least we can do.
Today we received an email from Apple, out of the blue, that TrapCall has been removed from the App Store due to the app not being “legal in all the locations in which the app is available.” This, of course, is completely untrue as TrapCall is 100% legal in the United States and Canada.
We’re hoping to hear back from Apple soon with some more information. In the meantime, we’d like to remind you that TrapCall does not require an app to work. Additionally, if you already have TrapCall’s app downloaded to your iPhone you should be able to continue to use the app indefinitely.
3 years ago today we unleashed TrapCall to the world. TrapCall was the first service of its kind that finally allowed people to see who it was behind those blocked and private calls. We’ve received some pretty amazing testimonials right here on Facebook over the past 3 years, from tracking down prank callers to tracking down abducted children, and everything in between. We’d like to thank every user we’ve ever had for enabling us to help others and continue doing what we’re doing. We look forward to the many years ahead and bringing TrapCall to even more people around the world!
Two weeks ago we announced TrapCall’s launch in Canada, supporting Rogers, Bell Canada and Fido. Last week we announced TrapCall support for MetroPCS. This week, we’re excited to announce that TrapCall is now available in Alaska and Hawaii.
Users in Hawaii (area code 808) and Alaska (area code 907) who have AT&T, Verizon Wireless, T-Mobile, or Sprint wireless service, can now sign up for TrapCall via our website or one of our increasingly popular mobile apps.
With this latest expansion, TrapCall now supports the top 5 wireless carriers, in all 50 states.
Hot off our launch in Canada just last week, today we’re proudly announcing that TrapCall is now available for MetroPCS, the nation’s fifth largest wireless carrier. MetroPCS covers 90% of America, with its low-cost, no-contract service, which boasts 8.9 million subscribers. All of which we’re hoping sign up for TrapCall!
We’ve been getting requests for MetroPCS support for years, and frankly, we didn’t think it was even possible until recently. You see, TrapCall can’t work without conditional call-forwarding on a users phone. MetroPCS does offer this, however, they have strict limitations on where users can conditionally forward their calls to — something no other carrier in the US has. MetroPCS only allows users to forward calls to “local” numbers. Unfortunately, the definition of a “local” number is extremely vague and there’s no rhyme or reason to how MetroPCS designates a “local” area. Even MetroPCS store employees don’t know the exact definition of a “local” calling area!
We spent some time looking at this limitation, digging deeper into the issue, and we eventually found a workaround that enables us to offer MetroPCS support in almost every area across the country. Sorry that it took so long, but MetroPCS support is finally here! It wasn’t easy, but we think you’ll agree it was worth it.
MetroPCS does not include call-forwarding in its plans, so it’s also important to note that you HAVE to add the call-forwarding feature to your plan BEFORE signing up for TrapCall. This can be done by updating your account at MetroPCS.com.