As stated in our FAQ’s, the most likely reason is you are a prepaid, flexpay or Family Plan with Famil Allowances customer and T-mobile simply does not allow customers on these plans to use conditional call forwarding.
I tried signing up but I can’t… I live in hawaii & I been recieving harrassing call. I have verizon. I don’t know what the problem is… I tried following all the steps!
Please email support@trapcall.com or visit us in Live Chat Monday – Friday 9am – 5pm EDT for further assistance if you aren’t receiving a confrimation code.
One thing this video purposely does is NOT show the phone in the auto-locked state. You don’t have the option to hit decline when the phone auto-locks. You only have the option to slide to answer. So in order for this to work, I have to keep the screen on at all times… kinda weak. Unless of course the call will forward if just left unanswered – but that doesn’t seem to be the case.
What? That’s not the case at all. If you have an iPhone all you have to do is hit the power button twice on the top of the phone. That ignores the call. Additionally, conditional-call forwarding IS invoked for ALL unanswered or busy calls, so TrapCall does forward it if just left unanswered….the problem is that most people won’t let your phone ring for too long before hanging up.
I’m trying the bear trap trial before I purchase it. When I go into settings to UNCHECK the box that will not allow the callers to know its recorded another screen pulls up from internet explorer asking for my pin to allow this option. What is my pin and do you know how or where I would find out? Thank you…Jay
Is this not invasion of privacy? Don’t get me wrong I am so happy that I found this service and will sign up later today. I have been bothered by someone calling me for months… But since the phone company would not be able to help me because of privacy law issues.. how is it that you can bypass them and offer this service? It makes me a little skeptical that you either won’t work or this has to be some kind of scam????
It would appear that TrapCall is a “Trap and Trace”, except for one thing,
under the same definition Caller ID it’s self would be considered a
“Trap and Trace”. This issue was actually brought up when Caller ID
was first introduced. After several hearings, the conclusion was that
under 18 USC 3121(b)’s list of EXCEPTIONS, there is an exception when
the subscriber CONSENTS to the “Trap and Trace”. The subscriber in this
case is not the Calling Party, but the person who purchases Caller ID
from the telephone company who gives consent to the telco to perform
a “Trap and Trace” on every incoming call. The “Trap and Trace” statute
is a “one party consent” type statute, similar to the Federal Statute
requiring only one party consent to record a telephone conversation.
This one-party consent means that when you sign up for Trap Call you
are consenting to allow us to perform a “Trap and Trace” on all
calls that route through our system, the calling party’s consent is
not required.
When Caller ID first came out in the early 90′s, the FCC realized
many people may be upset that their consent is NOT required for the
called party to perform a “Trap and Trace”, and so they came up with
the rules regarding *67 and call blocking. These rules(47 CFR 64.1601)
only apply on interstate calls that the called party does not pay
for, because TrapCall pays for the call that is routed through our
system, we are entitled to the calling party’s number, which we then
send back to you legally as you have provided your consent for us to provide
a “Trap and Trace” for you. The relevent statute also applies only
to “common carriers”. TrapCall is not considered a “common carrier”.
The relevent part of 47 CFR 64.1601 reads:
“The terminating carrier must act in accordance with the privacy indicator
unless the call is made to a called party that subscribes to an ANI
or charge number based service and the call is paid for by the called party.”
I have T-Mobile and I can’t get TrapCall programmed. What should I do?
Please note if you are a FlexPay, Prepaid, or Family Plan T-mobile subscriber, T-mobile does not allow customers on these plans to enable conditional call forwarding which is required to use TrapCall. Unfortunately this is a limitation that T-mobile imposes on subscribers who are on these type of plans, and we apologize for any confusion or inconvenience this may have caused you.
If you happen to have G1 you will need to follow these special instructions:
1. Go To Settings
2. Select Call Forwarding
3. Select Forward when Busy, Unanswered, and Unreachable. For each one you will need to type in +18669676590 as the forwarding number.
4. Save
If you still can’t get it to work and you are not on a plan that bars conditional call forwarding you will need to call T-Mobile customer support at 1-800-937-8997 from a phone other than your cell phone. A customer service rep can walk you through the activation process for conditional call forwarding. Our number that you’ll want to forward your calls to is 1-866-967-6590. If your phone does not support manual activations, a T-Mobile representative needs to manually modify your account on their end.
1) Assuming someone hides their phone numer with spoof card, will trap call still be able to “unblock” it?
2) If not, do you know of any other service or equipment that maybe able to unblock it?
3) If I receive a call that I do not answer and do not decline, but the person calling hung up the phone after a couple of rings (before call got forwarded to trapcall), is there anyway to still find out who it was?
You should’nt list the freaking service provider until you dumb ***** are able to service them *******
It won’t work on my sidekick 08 when i try enterin in that *004* thing it says network processing error
As stated in our FAQ’s, the most likely reason is you are a prepaid, flexpay or Family Plan with Famil Allowances customer and T-mobile simply does not allow customers on these plans to use conditional call forwarding.
I just got the unlimeted I need to know how to reprogram my boyager phone thank you
I did all the steps but for some reason it does not work…..when i deckine the call it just makes the busy sound. What am I doing wrong??
I tried signing up but I can’t… I live in hawaii & I been recieving harrassing call. I have verizon. I don’t know what the problem is… I tried following all the steps!
About how much longer will it be provided for Nextel?
Why wont it send me the voircemail?
Please email support@trapcall.com or visit us in Live Chat Monday – Friday 9am – 5pm EDT for further assistance if you aren’t receiving a confrimation code.
One thing this video purposely does is NOT show the phone in the auto-locked state. You don’t have the option to hit decline when the phone auto-locks. You only have the option to slide to answer. So in order for this to work, I have to keep the screen on at all times… kinda weak. Unless of course the call will forward if just left unanswered – but that doesn’t seem to be the case.
What? That’s not the case at all. If you have an iPhone all you have to do is hit the power button twice on the top of the phone. That ignores the call. Additionally, conditional-call forwarding IS invoked for ALL unanswered or busy calls, so TrapCall does forward it if just left unanswered….the problem is that most people won’t let your phone ring for too long before hanging up.
Wrong… if you have an iphone you just hit the power button twice which is exactly the same as hitting the decline button when the phone is unlocked.
I’m trying the bear trap trial before I purchase it. When I go into settings to UNCHECK the box that will not allow the callers to know its recorded another screen pulls up from internet explorer asking for my pin to allow this option. What is my pin and do you know how or where I would find out? Thank you…Jay
Your pin is your TrapCall pin.. the same pin you use to login at trapcall.com.
Is this not invasion of privacy? Don’t get me wrong I am so happy that I found this service and will sign up later today. I have been bothered by someone calling me for months… But since the phone company would not be able to help me because of privacy law issues.. how is it that you can bypass them and offer this service? It makes me a little skeptical that you either won’t work or this has to be some kind of scam????
How is TrapCall legal – isn’t this a “Trap and Trace” under the FISA Act? Doesn’t the FCC require *67 to be honored?
Title 18 USC 3121 defines a “Trap and Trace”
http://www4.law.cornell.edu/uscode/18/3121.html
It would appear that TrapCall is a “Trap and Trace”, except for one thing,
under the same definition Caller ID it’s self would be considered a
“Trap and Trace”. This issue was actually brought up when Caller ID
was first introduced. After several hearings, the conclusion was that
under 18 USC 3121(b)’s list of EXCEPTIONS, there is an exception when
the subscriber CONSENTS to the “Trap and Trace”. The subscriber in this
case is not the Calling Party, but the person who purchases Caller ID
from the telephone company who gives consent to the telco to perform
a “Trap and Trace” on every incoming call. The “Trap and Trace” statute
is a “one party consent” type statute, similar to the Federal Statute
requiring only one party consent to record a telephone conversation.
This one-party consent means that when you sign up for Trap Call you
are consenting to allow us to perform a “Trap and Trace” on all
calls that route through our system, the calling party’s consent is
not required.
When Caller ID first came out in the early 90′s, the FCC realized
many people may be upset that their consent is NOT required for the
called party to perform a “Trap and Trace”, and so they came up with
the rules regarding *67 and call blocking. These rules(47 CFR 64.1601)
only apply on interstate calls that the called party does not pay
for, because TrapCall pays for the call that is routed through our
system, we are entitled to the calling party’s number, which we then
send back to you legally as you have provided your consent for us to provide
a “Trap and Trace” for you. The relevent statute also applies only
to “common carriers”. TrapCall is not considered a “common carrier”.
The relevent part of 47 CFR 64.1601 reads:
“The terminating carrier must act in accordance with the privacy indicator
unless the call is made to a called party that subscribes to an ANI
or charge number based service and the call is paid for by the called party.”
http://edocket.access.gpo.gov/cfr_2003/octqtr/pdf/47cfr64.1601.pdf
I thought the same thing but alas, am trying it and seems totally legit. Going to also tell my friends and family about it! Very cool
My nokia 5300 with a service provider of T-mobile doesnt seem to work with this. Any suggestions? I don’t feel like calling up t-mobile. Thanks.
From our FAQs;
I have T-Mobile and I can’t get TrapCall programmed. What should I do?
Please note if you are a FlexPay, Prepaid, or Family Plan T-mobile subscriber, T-mobile does not allow customers on these plans to enable conditional call forwarding which is required to use TrapCall. Unfortunately this is a limitation that T-mobile imposes on subscribers who are on these type of plans, and we apologize for any confusion or inconvenience this may have caused you.
If you happen to have G1 you will need to follow these special instructions:
1. Go To Settings
2. Select Call Forwarding
3. Select Forward when Busy, Unanswered, and Unreachable. For each one you will need to type in +18669676590 as the forwarding number.
4. Save
If you still can’t get it to work and you are not on a plan that bars conditional call forwarding you will need to call T-Mobile customer support at 1-800-937-8997 from a phone other than your cell phone. A customer service rep can walk you through the activation process for conditional call forwarding. Our number that you’ll want to forward your calls to is 1-866-967-6590. If your phone does not support manual activations, a T-Mobile representative needs to manually modify your account on their end.
How can I use my own voicemail but continue to use the unblock feature?
By upgrading to our Bug Trap plan for just $2.95 we can offer carrier voicemail.
I live in Hawaii & I have an iPhone 3G. When I try to sign up it states that my number must be part of the contiguous United States.
When Will Trapcall service come to Hawaii? We are part of the United States
Two questions please….
1) Assuming someone hides their phone numer with spoof card, will trap call still be able to “unblock” it?
2) If not, do you know of any other service or equipment that maybe able to unblock it?
3) If I receive a call that I do not answer and do not decline, but the person calling hung up the phone after a couple of rings (before call got forwarded to trapcall), is there anyway to still find out who it was?
Thanks,
- Mike