Frequently Asked Questions
Caller ID Name & Address
On Your Phone
If you are a Verizon customer, dial *73 and then press send.
If you are a Sprint customer, dial *38 and then press send.
This resets your phone to its original settings. Additionally, you can find these instructions online in your account under the Need Help? link once you've logged in. Please note that this alone does not cancel your account with TrapCall. If you wish to completely cancel your account with TrapCall, you must do so by logging in to the TrapCall website and visiting the Cancel Subscription page.
If you are still experiencing problems after reprogramming, please Contact Support.
1. Go To Settings
2. Select Call Forwarding
3. Select Forward when Busy, Unanswered, and Unreachable. For each one you will need to type in +12062992100 as the forwarding number.
If you still can't get it to work and you are not on a plan that bars conditional call forwarding you will need to call T-Mobile customer support at 1-800-937-8997 from a phone other than your cell phone. A customer service rep can walk you through the activation process for conditional call forwarding. Our number that you'll want to forward your calls to is 1-206-299-2100. If your phone does not support manual activations, a T-Mobile representative needs to manually modify your account on their end.
However, you can program your phone manually through the Android Settings menu.
On your Android phone, please go to: Settings > Call Settings > Call Forwarding. Now, under Call Forwarding menu, please change "Forward If Busy", "Forward If Unanswered" and "Forward If Unreachable" to the following phone number: 12062992100.
Your Android phone should now manually be programmed to send unanswered, busy and rejected calls to TrapCall's servers for unmasking, recording and blacklisting!
Customer support numbers:
More TrapCall Info
Still Need Help?
We'll be happy to assist you. Head over to the Help section to speak with a Trapcall support representative.Help Section